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Privacy Policy

Last updated: January 2026

Your privacy matters to us. This policy explains what information Soulaimane DAHBI collects, how we use it, and the choices you have.

1. Overview

This Privacy Policy explains how Soulaimane DAHBI ("we", "us", "our"), located at 401 Whittemore St, Whittemore, MI 48770, United States, collects, uses, shares, and protects your personal information when you visit our website, place an order, or communicate with us — including via WhatsApp.

By using our website or purchasing from us, you agree to the practices described in this policy. If you do not agree, please do not use our website or provide us with your information.

2. Information We Collect

Information you give us directly

  • Contact details: your name, email address, phone number, and shipping address, provided through our order form or when you message us on WhatsApp;
  • Order details: the products you request, order preferences, and any notes you share with our team;
  • Newsletter signup: your email address when you subscribe to our newsletter;
  • Support conversations: messages you send us by email or WhatsApp, including photos you share for return or damage claims.

Information collected automatically

  • Usage data: pages visited, time on page, referring website, and approximate location (country/state level);
  • Device data: browser type, device type, operating system, and screen size.

We do not knowingly collect sensitive personal information such as government ID numbers, health data, or precise geolocation.

3. How We Use Your Information

We use the information we collect to:

  • Fulfill your orders — confirming your order, arranging payment, shipping your products, and providing tracking updates;
  • Provide customer support — answering questions, handling returns, replacements, and refunds;
  • Communicate with you — order confirmations and delivery updates via WhatsApp or email;
  • Send marketing messages — only with your consent. You can unsubscribe from our newsletter at any time using the link in every email, or opt out of WhatsApp messages by replying "STOP";
  • Improve our store — understanding which products and pages are most useful to our visitors;
  • Meet legal obligations — record-keeping for tax, accounting, and consumer-protection purposes.

4. WhatsApp & Messaging Data

Because our ordering process is personal, most order coordination happens over WhatsApp (a Meta platform). When you message us on WhatsApp:

  • Your phone number, display name, and message content are visible to us and are processed by WhatsApp/Meta under their own privacy policy, which we do not control;
  • We keep conversation records only as long as needed to fulfill your order, handle any follow-up support, and meet legal record-keeping requirements;
  • We will never add you to broadcast lists or send promotional WhatsApp messages without your explicit consent.

If you prefer not to use WhatsApp, you can always reach us by email at hello@soulaimanedahbi.com instead.

5. Payment Information

All payments are processed by our secure third-party payment provider through an encrypted payment link sent to you after order confirmation.

We never see, store, or have access to your full card number. Card details are entered by you directly on the payment provider's secure, PCI-compliant checkout page. We only receive confirmation that payment was completed, along with the last four digits of the card for receipt purposes.

6. Cookies & Analytics

Our website uses a small number of cookies and similar technologies:

  • Essential cookies/storage — required for the site to function (for example, remembering your preferences);
  • Analytics — privacy-conscious statistics about page visits and traffic sources that help us improve the store. This data is aggregated and is not used to identify you personally.

You can disable cookies in your browser settings at any time. The site will still work, though some convenience features may be limited. We honor "Do Not Track" signals where technically feasible.

7. How We Share Your Information

We share personal information only where necessary to run our store and deliver your order:

  • Shipping carriers (USPS, UPS, FedEx, and freight partners) — your name, address, and phone number, solely for delivery;
  • Payment provider — to process your payment securely;
  • Communication platforms (WhatsApp/Meta and our email service) — to send you order and support messages;
  • Legal authorities — only if required by law, subpoena, or to protect our legal rights.

We never sell your personal data to anyone, and we do not share it with third parties for their own marketing purposes.

8. Data Retention

We keep your personal information only as long as needed for the purposes described in this policy:

  • Order records (name, address, items, amounts) are retained as required by US tax and accounting law — typically up to 7 years;
  • Support and WhatsApp conversations are kept for up to 24 months after your last interaction;
  • Newsletter data is kept until you unsubscribe, and removed from active lists promptly after;
  • Analytics data is aggregated or anonymized and retained in non-identifying form.

When information is no longer needed, it is securely deleted or anonymized.

9. Your Privacy Rights (US States)

Depending on your state of residence — including under laws such as the California Consumer Privacy Act (CCPA/CPRA) and similar state privacy laws — you may have the right to:

  • Access — request a copy of the personal information we hold about you;
  • Correction — ask us to fix inaccurate information;
  • Deletion — ask us to delete your personal information, subject to legal record-keeping obligations;
  • Opt out — opt out of marketing communications at any time (note: we do not sell or "share" data for cross-context advertising, so no sale opt-out is needed);
  • Non-discrimination — exercise your rights without receiving different pricing or service quality.

To exercise any of these rights, email privacy@soulaimanedahbi.com with the subject line "Privacy Request". We will verify your identity and respond within 30 days (or the timeframe required by your state's law).

10. Children's Privacy

Our store is intended for adults. We do not knowingly collect personal information from children under 13, and our products are not marketed to children. If you believe a child has provided us with personal information, contact us at privacy@soulaimanedahbi.com and we will delete it promptly.

11. Security Measures

We protect your information with reasonable administrative, technical, and physical safeguards, including:

  • SSL/TLS encryption on every page of our website;
  • Payments handled entirely by our PCI-compliant payment provider — card data never touches our servers;
  • Access to customer records limited to the team members who need it to fulfill and support orders;
  • Regular review of our data-handling practices.

No method of transmission over the internet is 100% secure. If we ever become aware of a data breach affecting your personal information, we will notify you as required by applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last updated" date. For significant changes, we will also notify active customers by email or WhatsApp. Your continued use of the store after an update means you accept the revised policy.

13. Contact Us

For any privacy question, concern, or request, contact our privacy point of contact:

We aim to respond to all privacy inquiries within one business day (Mon–Fri, 9am–6pm EST).

Questions about this policy?

Email us at privacy@soulaimanedahbi.com or message us on WhatsApp at +44 7988 548254 — Mon–Fri, 9am–6pm EST.

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