Frequently Asked Questions

Standard delivery takes 6–14 business days depending on your state and the size of your order. Every order is confirmed personally on WhatsApp before it ships, and we always share the most accurate delivery estimate for your address at that moment.

Shipping is FREE on all orders over $75. Orders under $75 ship for a flat $6.95 anywhere in the US. We confirm your exact shipping cost — or free shipping — when we confirm your order.

Yes! We proudly ship to all 50 US states, including Alaska and Hawaii. Oversized items such as raised garden beds and furniture may take 1–2 extra business days to reach AK, HI and remote areas.

Every order includes tracking. As soon as your order ships, we send your tracking number and link via WhatsApp or email — whichever you used to order. Misplaced it? Message us at +44 7988 548254 or email hello@soulaimanedahbi.com with your order number and we'll resend it right away.

Not yet — we currently ship within the United States only (all 50 states). We're working on international delivery; join us on WhatsApp if you'd like to be notified when it launches.

It's simple and personal: 1) Browse the shop and find what you love. 2) Tap Order on WhatsApp on the product. 3) We confirm stock and the best shipping option for your address. 4) We send you a secure payment link. 5) Your order ships with tracking, and we follow up until it arrives.

After we confirm your order, we send you a secure payment link where you can pay with Visa, Mastercard, American Express or PayPal. Payment pages are fully encrypted and PCI-compliant — we never see or store your card details.

Because we're a small store that treats every order personally. Confirming each order on WhatsApp first means we can guarantee your item is in stock, find the best shipping rate for your address, and answer any questions before you pay a cent. No surprises, no oversold items, no wrong deliveries.

Yes — free of charge within 12 hours of placing your order. Just message us on WhatsApp or email hello@soulaimanedahbi.com with your order number and what you'd like changed. If the order hasn't shipped yet, cancellations receive a full refund.

Absolutely. Tell us it's a gift when you order on WhatsApp and we'll leave out pricing paperwork and can add a free handwritten gift note. Many of our grow kits and decor pieces arrive gift-ready in beautiful packaging.

Every order is covered by our 30-Day Happiness Guarantee. If you're not completely satisfied within 30 days of delivery, contact us and we'll arrange a replacement or a full refund — with free return shipping. No restocking fees, no fine print.

We're so sorry — send us a quick photo on WhatsApp within 48 hours of delivery and we'll ship a free replacement or issue a full refund, your choice. In most cases you won't even need to return the damaged item.

Once your return is approved, the refund is issued to your original payment method within 5–10 business days. We'll confirm by WhatsApp or email the moment it's processed, so you're never left wondering.

Every product is hand-selected and tested in our own gardens and homes in Michigan before it joins the catalog — planters, tools, furniture, lighting, seeds and decor alike. We work with trusted makers and suppliers, and if something doesn't meet our standards, we simply don't sell it.

Yes. All seeds are non-GMO, packed for the current growing season and stored in climate-controlled conditions for maximum germination. Every seed pack and grow kit includes step-by-step planting instructions, and our team is happy to coach you on WhatsApp if anything doesn't sprout as expected.

Yes! For bulk orders, landscaping projects, retail resale or corporate gifting, email hello@soulaimanedahbi.com with "Wholesale" in the subject line, or message us on WhatsApp. We'll send pricing and availability within one business day.